Refund policy

ARDENELLE HOME — RETURN & REFUND POLICY

Last Updated: September 3, 2026

At Ardenelle Home, we want you to feel confident about your purchase. This Return & Refund Policy explains our return eligibility, damaged or incorrect order process, cancellations, and refunds.

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

RETURN ELIGIBILITY

To qualify for a return, your item must generally be unused, in the same condition in which you received it, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at ardenellehome@gmail.com before mailing anything.

If your return is approved, we will provide instructions explaining how and where to send your package.

Approved returns should be sent according to the return instructions we provide. Our current return address is:

Ardenelle Home
1001 Redondo Ave
Ste 3 PMB 1013
Long Beach, CA 90804
United States

Do not send a return without contacting us first. Items sent back without first requesting and receiving return approval may not be accepted.

CHANGE-OF-MIND RETURNS

For eligible returns resulting from personal preference, ordering the wrong item, or no longer wanting the product, the customer is responsible for applicable return-shipping costs.

We recommend using a trackable shipping service when returning an item. Ardenelle Home is not responsible for returned packages that are lost in transit before reaching the designated return location.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return results from an error by Ardenelle Home.

DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at ardenellehome@gmail.com.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs or video showing the product and, when relevant, its packaging

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy, depending on the circumstances and applicable law.

Please do not mail a damaged or incorrect item unless we specifically instruct you to do so.

EXCEPTIONS & NON-RETURNABLE ITEMS

Certain items may not qualify for return, including:

  • Items that have been used, altered, or damaged after delivery
  • Items returned without required packaging or components
  • Gift cards
  • Items clearly marked as final sale

These exclusions do not limit any rights or remedies that cannot legally be excluded under applicable law.

If you're unsure whether your item is eligible for return, contact us at ardenellehome@gmail.com before sending it back.

EXCHANGES

The fastest way to receive a different product is generally to request a return for the original eligible item and, once appropriate, place a separate order for the new item.

If your item arrived damaged, defective, or incorrect, please contact us before placing another order so we can determine the appropriate resolution.

CANCELLATIONS & ORDER CHANGES

If you need to cancel or modify an order, contact us as soon as possible at ardenellehome@gmail.com.

Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be canceled or changed once processing or fulfillment has begun.

If we are able to cancel an order before fulfillment, any applicable refund will be issued to the original payment method.

REFUNDS

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method, generally within 10 business days of approval.

Please remember that your bank, credit-card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since Ardenelle Home approved your refund and you have not received it, contact us at ardenellehome@gmail.com.

Nothing in this policy limits refund or other consumer rights available under applicable law.

RETURN SHIPPING

For approved change-of-mind returns, customers are generally responsible for return-shipping costs.

If a return is required because an item was damaged, defective, or incorrect, we will provide instructions regarding the appropriate return process and any applicable return-shipping arrangements.

Please do not independently ship a damaged, defective, or incorrect product back before contacting us.

QUESTIONS

For questions regarding returns, refunds, cancellations, or exchanges, please contact:

Ardenelle Home
Email: ardenellehome@gmail.com